Websites · 5 min

What should a small business website include?

A small business website has one job: help the right people decide to get in touch. Here's what that takes, in roughly the order visitors look for it.

Say what you do and where, straight away

The first screen should make it obvious what you do, who it's for and where you work. Visitors decide in seconds whether they're in the right place, and so do search engines and AI assistants.

Make it easy to get in touch

A phone number people can tap on mobile, a short enquiry form and a clear call to action on every page. If you take bookings, let people book online.

Make sure those calls and forms are tracked, so you know which pages and campaigns bring in work.

A page for each main service

One general services page rarely ranks or converts well. A page for each main service, explaining what it is, who it's for, how it works and what it costs to get started, answers more questions and matches more searches.

Show where you work

If you serve several towns or suburbs, say so clearly, and keep your name, address and phone number the same on your website and your Google Business Profile.

Proof

Real photos of your work, reviews, case studies and the specifics of what you've done. Proof does more selling than any claim about quality or service.

Answers to common questions

An FAQ section with honest, direct answers to the questions you hear every week. It saves you time, reassures visitors and is exactly the kind of content AI assistants quote.

Fast, secure and easy to update

The site should load quickly on a phone, use HTTPS, and be easy for you to keep up to date. An out-of-date website tells visitors the business might be too.

Free Bigger Picture Review

Want an outside view on your marketing? We'll take a look for free.

A 30-minute look at your website, search presence and advertising. You'll get three clear priorities back — whether we work together or not.

Ready to see what's possible?.

Tell us what you're trying to achieve, what's not working, or where you want to go next. We'll help you work out what needs to happen.